Do you need email encryption so your patient or client data being emailed is secure?
What is HIPAA Compliant Email Encryption? We offer no long term commitment for email encryption and email hosting.

What are my incoming and outgoing mail server names?

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For @connectnc.com & @pinehurst.net email, please use the following mail servers.

Incoming (POP) mail server: mail.connectnc.com

Outgoing (SMTP) mail server: mail.connectnc.com

For @connectnc.net email, please use the following mail servers.

Incoming (POP) mail server: mail.connectnc.net

Outgoing (SMTP) mail server: mail.connectnc.net

For hosting clients, please use the following.

Incoming (POP) mail.domainname.com (be sure to replace domainname.com with your actual domain name)

Outgoing (SMTP) mail.domainname.com (be sure to replace domainname.com with your actual domain name)

 

Verify Your Email Account – Is it Phishing?

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If you receive an email like this – YES it is PHISHING. Please delete it and never reply to an email like this. We have reported it so there is no need to forward it on to us but please do delete the phishing email immediately. Thank you!!

From: “Web Master-Help Team” <belindab@gam.co.za>
To: <users@pinehurst.net>
Sent: Friday, May 22, 2009 2:03 PM
Subject: VERIFY YOUR EMAIL ACCOUNT.

> VERIFY YOUR “PINEHURST.NET” EMAIL ACCOUNT.
>
> Dear pinehurst.net Email Account Owner,This message is from pinehurst.net
> messaging center to all pinehurst.net email account owners. We are
> currently
> upgrading our data base and e-mail account center. We are deleting all
> unused pinehurst.net email account to create more space for new accounts.
> To
> prevent your account from closing you will have to update it below so that
> we will know that it’s a present used account.
>
> CONFIRM YOUR EMAIL IDENTITY BELOW
>
> Email Username: ……………
> EMAIL Password: …………….
> Date of Birth: ……………..
> Country or Territory:………..
>
> Warning!!! Account owner that refuses to update his or her account within
> Seven days of reading this warning will lose his or her account
> permanently.
> Thank you for using pinehurst.net!
>
>
> Warning Code: VX2G99AAJ
>
>
> Thanks,
> pinehurst.net
> Team

Set up your iPhone email app

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ConnectNC users

Your login is your email address.
Your password is secret. Please never share that with anyone!
POP (incoming mail server) mail.connectnc.com
Port for POP is 110
IMAP (incoming mail server) mail.connectnc.com
Port for IMAP is 143
SMTP (outgoing mail server) mail.connectnc.com
Port for SMTP is 25
No SSL

Hosting customers

Your login is your email address
Your password is secret. Please never share that with anyone!
POP (incoming mail server) mail.yourdomain.com
SMTP (outgoing mail server) mail.yourdomain.com
No SSL

Password Policy

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User Password Policy

For your protection, we require you to create passwords with a combination of alpha (mixed upper and lower case), numeric and special characters.

Passwords comprised entirely of common words in the dictionary, numbers only, names or identical to your ConnectNC userid are not acceptable.

New accounts with insecure passwords will be disabled until the insecure password is changed.

Bad Passwords:

  • Pinehurst
  • Cat88
  • secret
  • 121212

Good Passwords:

  • 975P’nhU
  • 3F4Ub$fx
  • X_Sec2r3t!

Remember, if your password is identified by someone else, your Internet access account can be used to deface a web site or engage in other malicious activity. This isn’t only for your protection, it’s to protect our entire network and all of our customers!

If you have trouble thinking up a secure password, you can generate strong passwords online at http://www.safepasswd.com/ or here https://my.norton.com/extspa/idsafe?path=pwd-gen#

Please read more here:  https://connectnc.com/clients/knowledgebase/128/Using-Strong-Passwords.html

My email keeps saying invalid username or password

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If you have more than one device checking your @connectnc.com, @pinehurst.net emails at the same time, the device which logged into your account first has locked your email box during that time. Either shut off the second device or set the email check times to be at separate intervals. This happens frequently with devices like ipads, Droids, iphones or other email devices, if you also have your main computer logging on and checking at the same time.

Checking your ConnectNC Email Quarantine

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You can set up a lot of features in the ConnectNC Webmail. One of them is browsing all the spam and virus emails that our system has caught before arriving on your personal computer. In some cases there may be an email that has been quarantined, or kept on the ConnectNC email server, to prevent your computer from being inundated with viruses or spam emails. If you would like to find out what has been quarantined, and either delete or release, please follow these steps:

  1. Login to webmail. Login using your email address. For example, joesmith@pinehurst.net or joesmith@connectnc.net. We encourage you to use webmail while traveling or while you’re away from your computer. We do suggest you use your computer’s mail program, however, to store your messages and address book. Please call our technical support number for help in setting up your mail program.
  2. Click on left side of page on the Quarantine menu option.
  3. Scroll through the emails that have been quarantined, and click your mouse on the box to the left to create a checked box if you wish to either delete or release it to come into your computer.
  4. Once you have a box or multiple boxes clicked, click on the menu option at the top of the screen called SELECT ACTION. Choose either of the RELEASE options.
  5. To delete, simply click on DELETE AND PURGE.

connectnc webmail quarantine

Leave Copy of Message on Server Outlook Express

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  1. Open Outlook Express
  2. Click on Tools
  3. Click on Accounts
  4. Click on Mail Tab
  5. Select your Email Account
  6. Click on Properties
  7. Click on the Advanced Tab
  8. At the bottom of the Advanced Tab place a Chemark in the Box Leave Copy of Messages on Server
  9. Check the box Remove from Server after X number of days
  10. Specify the number of days to keep messages
  11. Click Apply
  12. Click Ok
  13. Click Close

How do I enable SMTP authentication in Outlook 2010

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  1. Open Microsoft 2010
  2. Click on File
  3. Click on Info
  4. Click on Account Settings
  5. Click the drop down button titled Account Settings
  6. Click on your email account
  7. Click on the change button
  8. Click on More Settings
  9. Select the outgoing server tab
  10. Select my outgoing server requires authentication
  11. Select log on using
  12. Enter your username and password for your email account
  13. Select remember password
  14. Click ok
  15. Click next
  16. Click finish

How do I enable SMTP authentication in Outlook 2007

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  1. Open Outlook 2007
  2. From the Tools menu select Account Settings. The Account Settings box appears.
  3. Verify that the E-mail tab is selected. Your email account appears, usually labeled mail.olympus.net.
  4. Click on the account to highlight it, and click on the Change icon above it. The Internet E-mail Settings appear.
  5. Click the button More Settings… in the lower right-hand corner. The Internet Email Settings box appears.
  6. Click on the tab Outgoing Server.
  7. Click the check box My outgoing server (SMTP) requires authentication, and verify that the circle-box Log on Using is selected.
  8. Enter your Username and Password for your email account
  9. Click OK to close the Internet Email Settings box.
  10. IMPORTANT: Do NOT use the “Test Account Setting…” button to test the settings. This will fail.
  11. Click the Finish button to close the Internet E-mail Settings box. Click the Close button to close the Account Settings box.  SMTP authentication has now been enabled.

How do I block someone from sending me emails?

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  1. Go to http://mail.connectnc.com
  2. Log in with your email address and password
  3. Click on settings
  4. Click on email filters
  5. Click on blocked senders
  6. Enter the Email address or just the domain name to block anyone from that domain
  7. Click Add
  8. Click logout