ConnectNC System Status

Thanks for visiting our system status page.  The system status button located at the top right corner of our website at https://www.connectnc.com. If the button is green, then there are no issues that we are currently aware of.  If the button is yellow, there is an ongoing issue that is sporadic.  If the button is red, there is an outage.  Full details are found on this page.

March 16, 2020

For the foreseeable future, ConnectNC staff will not be making in-home or office visits to our customers. We will also not be taking any appointments in our office in Southern Pines. We have instructed our staff to work from home until further notice.
During this time, we can still provide remote support. Should you need help, we will ask you to go to https://fastsupport.gotoassist.com/ so that we may access your PC. It’s necessary that you know how to use your computer well enough to download and install an app before we can help you.

We are not be able to provide remote assistance for smart phone and tablet issues.

February 20, 2020

RESOLVED. No known issues at this time.
Local power outage has caused a connectivity issue with our upstream provider. ConnectNC has power, but no upstream service. We have contacted the provider and they are aware of the issue and are working on it.

February 15, 2020

A DSL outage that occurred on the evening of Saturday, February 15th was resolved at approximately 3:00 AM on Sunday. A CenturyLink ATM connection issue was repaired, so all DSL customers should have normal service.

August 16, 2019

SERVICE IS RESTORED… 8:15 PM…

Email and DSL customers:

An upstream service outage is affecting users of connectnc.net email and pinehurst.net email. Our provider is aware of the issue and is working on it. This same problem is affecting DSL customer authentication. We will post an update as soon as we have any information.

June 4, 2019

You may have a phishing attempt delivered to your inbox. The message contains links to a website that contains malware and an attempt to gain your login credentials. Please read more here:

Counterfeit Spam Quarantine Report

June 4, 2019

All systems are up.

February 22, 2018 9:30 - 10:30 PM

A new security certificate has been installed on the mail server for pinehurst.net and connectnc.net users. All systems are up.

February 10, 2018 7:00PM

There is currently an issue involving CenturyLink circuits. It’s a local problem, and CenturyLink will work on it Monday. It means that DSL customers may experience disconnects.

February 7, 2018 9:30 - 10:30 PM

The support ticket system has been upgraded.

November 13, 2017

All systems are up.

November 13, 2017 6:38PM

RESOLVED. There is currently an issue involving CenturyLink circuits. We have contacted CenturyLink technical support and have a ticket open with them. We will update as we learn more. This is only affecting DSL subscribers.

September 13, 2017

All systems are up.

September 12, 2017 7:00PM

RESOLVED. There is currently an issue involving CenturyLink circuits. We have reached a member of the regular residential DSL support team in Orlando, FL, but have been advised that the engineers are not on site today, due to Hurricane Irma. They are not able to reach the engineers we need at this time, but we are continuing to call to badger them until they find someone to resolve our issue.