You can set up a lot of features in the ConnectNC Webmail. One of them is browsing all the spam and virus emails that our system has caught before arriving on your personal computer. In some cases there may be an email that has been quarantined, or kept on the ConnectNC email server, to prevent your computer from being inundated with viruses or spam emails. If you would like to find out what has been quarantined, and either delete or release, please follow these steps:

1. Login to webmail. Login using your email address. For example, joesmith@pinehurst.net or joesmith@connectnc.net. We encourage you to use webmail while traveling or while you’re away from your computer. We do suggest you use your computer’s mail program, however, to store your messages and address book. Please call our technical support number for help in setting up your mail program.
2. Click on left side of page on the Quarantine menu option.
3. Scroll through the emails that have been quarantined, and click your mouse on the box to the left to create a checked box if you wish to either delete or release it to come into your computer.
4. Once you have a box or multiple boxes clicked, click on the menu option at the top of the screen called SELECT ACTION. Choose either of the RELEASE options.
5. To delete, simply click on DELETE AND PURGE.

1. Open Outlook 2007
2. From the Tools menu select Account Settings. The Account Settings box appears.
3. Verify that the E-mail tab is selected. Your email account appears, usually labeled mail.olympus.net.
4. Click on the account to highlight it, and click on the Change icon above it. The Internet E-mail Settings appear.
5. Click the button More Settings… in the lower right-hand corner. The Internet Email Settings box appears.
6. Click on the tab Outgoing Server.
7. Click the check box My outgoing server (SMTP) requires authentication, and verify that the circle-box Log on Using is selected.
8. Enter your Username and Password for your email account
9. Click OK to close the Internet Email Settings box.
10. IMPORTANT: Do NOT use the “Test Account Setting…” button to test the settings. This will fail.
11. Click the Finish button to close the Internet E-mail Settings box. Click the Close button to close the Account Settings box.  SMTP authentication has now been enabled.

1. Open Outlook
2. Click on Tools
3. Click on Account Settings
4. Select your mail account
5. Click on Change
6. Click on More Settings
7. Click on the Advanced Tab
8. At the bottom place a check mark in the box for leave copy of message on sever
9. Also select the box to remove from server after X number of days (be sure to specify the number of days to remove)

If you would like the server to clear the messages when you download them to your computer follow the same steps above just in step 8 make sure the box is NOT checked

Sometimes when you log into webmail it can take 5-10 minutes (especially if  you just close out and not logoff) for the the server to realize that you are no longer logged into the mailbox. The system will only allow one connection to the email box at a time and it was picking up duplicate connections therefore causing the error of bad login.