Please choose from the following categories of information for the best resolution to your question.

Editing Windows Live Mail Outgoing Mail Server Settings

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This article will help answer questions about configuring Windows Live Mail for use with ConnectNC Internet Service.  If you’re attempting to send mail and have errors, please review this article for help.

Here are the steps you can follow to edit the outgoing server information used by Windows Live Mail.Windows Live Mail Properties

1) In Windows Live Mail, click on “Tools” and then “Accounts” from the menu at the top.

2) Click once on the account you need to configure.

3) Click “Properties.”

4) Click the “Servers” tab.

5) Make sure your mail server address is mail.connectnc.com.

6) Place a check in the box next to “Outgoing mail requires authentication.”

7) Click the “Advanced” button and make sure you’re just using the same information as the incoming mail server.

8) Make sure the there’s no check next to the box that has the server require a secure connection.

9) Uncheck “Leave a copy on the server.”

10) Save your settings and then send a test message.

Changing your Windows PC Dialup Configuration

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Windows 95, ME and 98 (not supported)

  • In Internet Explorer, click on Tools from the menu at the top
  • Click on Internet Options
  • Click Connections
  • Click on the correct connection and then click the Settings button
    Here’s where you should change your username and the telephone number.
  • Save

Windows XP

  • Go to the Control Panel
  • Click View Network Connections
  • Right click on the appropriate connection icon
  • Choose Properties
  • Change the phone number and username
  • Save

Windows 7 and Vista

  • Starting on the Windows VISTA Desktop Right Click on “Network” and Left Click on “Properties”
  • When the Network And Sharing Center pops up click on the left hand side where it says “Manage Network Connections”
  • Find your Dialup Icon open it.
  • Change the phone number to the phone number you received in your e-mail and make sure your username suffix is @connectnc.net.

Outlook Express Toolbar Disappears

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If your Outlook Express toolbar has disappeared, the following steps will get it back for you.

1.      Right click on the grey bar beside the help menu

Outlook Express Missing Toolbar

2. Left click once on “Toolbar.”  There should now be a check mark next to “Toolbar.”

Outlook Express Missing Toolbar

I didn’t use my Internet last month. Why was I charged?

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It’s the customer’s responsibility to disconnect service, if necessary. If you’ll be away for an extended period of time, you can place your account on hold and we will disconnect your service for that period of time. Let us know a week before you return, and we’ll make sure your high speed Internet account is reactivated and ready to use.

ConnectNC doesn’t monitor customer usage, so we have no way of knowing that you’re not using it. Here are a few similar examples to help illustrate:

  • Your newspaper subscription.  If you go away for vacation, but don’t call to stop delivery, the newspaper will still be delivered.  You will still receive a bill for your subscription.
  • Cable or satellite TV services. Your account will still get billed, even if you’re not home to watch TV.

Facebook users unwittingly spread Koobface worm

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Facebook users unwittingly spread Koobface worm
http://usat.me/?11113

To view the story, click the link or paste it into your browser.

Copyright 2009, USATODAY.com

Facebook users are being targeted by a nasty new version of the Koobface worm — dubbed Koobface.GK — that compels its victims to manually participate in creating a new Facebook account to help spread the worm.

The attackers are posting malicious links on Facebook wall pages enticing folks to click on a cutesy Christmas video. Attempts to play the video turns over control of the PC to the attacker, says PandaLabs researcher Sean-Paul Correll. The victim next sees a Windows warning message requiring them to solve a CAPTCHA puzzle within three minutes.

Read the rest here:  http://usat.me/?11113

Facebook Virus

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If you receive an email with the following message please do not open the attachment and delete it immediately. It is a virus.

Dear Facebook user,

Due to Facebook policy changes, all Facebook users must submit a new, updated account agreement, regardless of their original account start date.

Accounts that do not submit the updated account agreement by the deadline will have restricted.

Please unzip the attached file and run “agreement.exe” by double-clicking it.

Thanks,
The Facebook Team

Lost all my data on my computer!

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This is all too common of a phone call for us here at ConnectNC, Inc.  It’s such a sad call to receive, when you hear that coming from a crying customer who didn’t back up their computer :-(  Computer Backups are So important.  We are asked all too often how to restore lost files and our first question is “Where is your backup?”.  Most of the time it was something backed up to a CD months ago, or it was “I meant to back it up last week but forgot”.

With ConnectNC’s free offsite backup service trial, you have nothing to lose.  If you try it for 30 days and like it, then just simply continue to use it.  If you decide to opt out then just let us know so we don’t charge your card.  Please email support@connectnc.com for a free trial today.  We have personal service and will be there for you in your time of need.

In general, we have residential customers using it for their personal files such as pictures, Quicken files, other databases and documents.  We have also small to medium businesses using it for their offsite backup of SQL server databases, Access databases, Excel spreadsheets, Documents and more.

The best thing about this offsite backup service is that it is HIPAA compliant remote backup.  It is also something that you easily configure using a point and click, setup your schedule so it automatically backups up your data and you don’t have to remember!

Please contact us today for a free trial.  You will not regret it!  It works on Microsoft Windows currently.  For Mac users, we’re working on a solution so please stay tuned.

Thank you for reading ConnectNC’s blog, here to provide you with the most useful information.

When your computer keeps crashing

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If your computer is connected to the Internet, or not, but continues to crash and stop working, it’s a good idea to make an appointment with us for local computer support in the Pinehurst, Southern Pines, Aberdeen area of the Sandhills, NC. Be prepared to let us know certain things like

What error number if any did you see?

What were you doing when the computer crashed?

What software or things to do you do on the computer on a normal basis?

What operating system does your computer run?

We will then schedule an appointment to either come to your location, or have you bring your computer in to our shop.

We are within close proximity to many towns for computer support and repair in North Carolina. We can also do remote service calls on the computer even if you are in another part of the country or world! We offer Windows troubleshooting, Mac troubleshooting and more.

Give us a call at 888-290-4601 or contact us online.