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Do I have
to worry about getting a virus by e-mail?
Yes, e-mail borne worms and viruses
should be a concern. As a service to you, ConnectNC checks your
incoming and outgoing mail for viruses and worms and will stop
any infected messages found before they reach your computer. You
should always have an anti-virus package installed on your
computer and keep it updated!
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Does
ConnectNC offer e-mail virus checking?
Yes, we offer virus checking on both
incoming and outgoing e-mail. This service is to be used in
addition to your own computer's anti-virus software for the best
results. Your own anti-virus software is your final defense.
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How can I
sign up for SpamCop so I can report junk mail that slips
through?
Yes, we offer virus checking on both
incoming and outgoing e-mail. This service is to be used in
addition to your own computer's anti-virus software for the best
results. Your own anti-virus software is your final defense.
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How do I
check my mailbox quarantine?
Your ConnectNC email account is
protected from junk mail and viruses. Junk mail is quarantined
by default, so you can review and release or discard messages.
If you don't do anything, the server will delete these messages
for you. Please make sure your computer is also protected by an
up-to-date anti-virus solution, such as McAfee or Norton.
ConnectNC is not responsible for any problems that may arise due
to virus infections.
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Go to www.connectnc.com and log
in to webmail using your full email address and password.
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Once in webmail, click on the
quarantine tab. You can open the message for review by
clicking on who it is from.
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Place a check in the small
white box beside every message you wish to delete.
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Click the Delete/ Undelete
button. This should place a line through the messages you
wish to delete.
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Click the Purge Deleted
Messages button.
There are two ways to release messages. One is by clicking
the release button in the Spam and Virus report. This will
send the message to your inbox and you will receive the
message the next time you check mail.
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Or go to www.connectnc.com and
log in to webmail using your full email address and
password.
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Once in webmail, click on the
quarantine tab. You can open the message for review by
clicking on who it is from. Place a check in the small white
box beside every message you wish to delete.
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Click the Release button. This
should move the Message to the Inbox.
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To exit webmail, click on
"Logoff."
These instructions are only good
for junk mail. Viruses can not be removed or released. The
server will delete them for you. This is for your protection.
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How do I
delete junk mail from quarantine?
Login to
the webmail server. Click on the Quarantine tab. You will be
able to view the junk mail. To delete, place a check beside the
message and click remove. To release, click place a check beside
the message and click release.
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How do I
turn off my spam and virus report?
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Log into webmail with your
username.
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Click on Settings.
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Click on Reporting.
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Remove the check from "Generate
reports every X number of days."
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Click Save.
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Click on Anti virus.
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Take the check out of
"Recipients receive notifications."
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Click save.
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Legitimate eBay/Paypal email getting identified as spam.
We've had a report from a customer
about some (though not all) of their legitimate eBay/Paypal
email getting identified as spam. We have a new system for
identifying legitimate eBay/Paypal email by checking the email's
header/envelope information to make sure that the originating IP
of the sending server actually belongs to eBay/Paypal. We have
eBay/Paypal's SPF record information (all their IP addresses)
and this is the information we use to verify the legitimacy of
mail from this domain.
It's very important that you report
any false positives you may have to us so that we can find out
what may have changed and make sure we let legitimate email from
this domain be delivered. If you have any eBay/Paypal false
positives, please do the following:
1. create a new email message
2. drag the false positive email
into it and send us this new email
Sending the email to us using this
method will ensure that we get all of the false-positive email's
header information Please send the email to
customercare@connectnc.net
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What is
Spam?
Spam is any unsolicited e-mail or
postings. Spam is sent to a large number of newsgroups and
e-mail addresses in an attempt to deliver information to people
who would otherwise choose not to receive it. Filtering out spam
stops most junk mail from ever being placed within your inbox.
If you receive spam, the best thing
you can do is report it to spamcop.net or delete it. Replying to
spam only aids them in adding your e-mail address to more junk
mail databases, it it will bounce back to you after a few days.
Programmers have developed applications that spammers use to
send mail to millions of addresses. Once your e-mail address is
in one of the databases, it will very likely remain there.
Spammers don't even care how much of their mail bounces, because
they use fake e-mail addresses!
Don't buy products from spammers!
Learn more about spam
http://spam.abuse.net/spam
http://www.cauce.org
ConnectNC does not now, nor has it ever made customer e-mail
addresses available to any outside businesses or organizations.
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What is
the best way to report e-mail abuse?
Open
Outlook Express
Select the message
Click file
Click Properties
Click Message Source
Copy ALL the text by highlighting
the text with your mouse, then copy it, and paste into an e-mail
window, then send to
abuse@connectnc.net
This will give us information about the real sender, and what
Internet service they are using to send Spam.
If you have any questions about the procedure, send mail to
abuse@connectnc.net
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