Welcome To ConnectNC, INC Providing Internet Access, Web Solutions, Computer Solutions and Backup Solutions since 1996.

Click Start, Settings, Control Panel (or Start Control panel in Windows XP) Double click Internet Options. Click the Connections tab. Move the dot to always dial may default connections. Under Dial up settings or dial up and virtual private network settings (depending on version of windows) click on the connection you want to use and click Make Default.

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How do I set up Windows XP for dial-up?

Windows XP Setup

Click on start.

Click on All Programs.

Click on Accessories.

Click on Communications.

Click on New Connection Wizard.

Click Next.

Select Connect to the Internet. Then click Next.

Select Set up my connection manually. Then click Next.

Select Connect using a dial-up modem. Then click Next.

Type Internet of the Sandhills in the ISP Name box. Then click Next.

Type in phone number for the local call at your location.
(Moore: 693-1134) (Chatham: 663-1905) (Montgomery: 572-3686)

Click Next.

Enter Username in the User name box.

Enter Password in the Password box.

Enter Password again in the Confirm password box.
Leave the checks in the boxes.
Then click Next.

Check Add a shortcut to this connection to my desktop.

Click Finish.

TO SET UP YOUR EMAIL Open OUTLOOK EXPRESS If a wizard starts then continue with step one, if not then jump to step 11.
1. A WIZARD will start
2. TYPE IN YOUR DISPLAY NAME - THIS CAN BE WHATEVER YOU WANT IT TO BE
3. CLICK NEXT
4. TYPE IN YOUR EMAIL ADDRESS - username@connectnc.net - ALL LOWER CASE NO SPACES or username@pinehurst.net
5. CLICK NEXT
6. TYPE IN THE Inc.OMING AND OUTGOING MAIL SERVERS
Inc.OMING = pop.connectnc.net - ALL LOWER CASE NO SPACES
OUTGOING = smtp.connectnc.net - ALL LOWER CASE NO SPACES
7. CLICK NEXT
8. PUT IN USERNAME AND PASSWORD
9. CLICK NEXT
10. CLICK FINISH
11. Click on Tools then select accounts.
12. Click on the mail folder
13. Click Add to start the wizard and go to step 2.

To set connectnc.net as your homepage. Connect to the Internet and type in www.connectnc.com into the address location. Left click on the E icon and left click hold down and drag it to the house.
Rev. LC07/24/03

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How do I set up Windows XP from the CD?

CD Setup (For Assistance Please Call Our Tech Support Hotline 1-866-234-4883)

1. Startup your computer, when completly started. Disable Anti-Virus Programs that may be running.
2. Open your CD Rom Drive and Insert CD.
3. Close CD Door, CD will AutoStart.
4.If your cd does not autostart Click on My Computer and Click on the CD labeled Internet CD. It will autoplay.
5. Click SetupVia ISP-One-Dial.
6. Click I accept the Agreement to Update Internet Explorer.
7. Click Next
8. Click Next for Windows 2000/XP Install.
9. Wait until setup asks to RESTART Your Computer.
10. Click Finish, Do not open the CD Door.
11. Windows will restart and Install Browsing services, Internet Tools, and System Services.
12.After windows restarts Internet Explorer will launch.
13. If a screen with 3 buttons on it does not appear. Enter www.connectnc.net into the address location of Internet Explorer and hit enter.
14. The CD will launch the Screen reading Please make sure your modem is connected,,,etc..
15. Type in above the Next button connectnc.net
16. Click Next Your computer will dial 1-877-779-7740
17. Please Select from the locations, Siler City, Southern Pines, or Troy.
18. Click Finish.
19. The 1-877 number will disconnect and says you are now ready to connect to the Internet.
20. Click on Internet Explorer to connect.
21. Type in your username. Remove the dots and type in your password.
22. Click settings
23. Click settings again on this screen.
24. Enter username and password.
24. Click properties.
25. Remove the check mark for using dialing rules.
26. Click ok
27. Remove the CD from the CD Drive
28. Click connect.

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I am going to be traveling temporarily, is there a local number I can use?

ConnectNC offers thousands of dialup numbers in the US and Canada for your convenience. Please click on "Access Numbers" from the main menu to look for a number.

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I am unable to connect and I am getting the error bad password.

Bad Password:
To correct a bad password highlight all the stars in the password area before you click the connect button and retype the correct password (caps lock off). (Error 691 - The computer you are dialing into cannot establish a dial-up connection please enter your password and try again.)

No Password:
To correct the no password problem, please enter the correct password listed on your Internet sign-up sheet. (Error 635 - User Logon: Enter Your Password to Connect)

Incorrect username:
Check your sign-up sheet for the correct username for your dial-up. Your username is the part of your e-mail address before the @ sign. (Error 691 - The computer you are dialing into cannot establish a dial-up connection please enter your password and try again.)

If you do-not know what your password or username is, then please call our technical support line at 1-866-234-4883 for assistance.

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I can dial in and connect but cannot go anywhere.

Please telephone technical support at 1-866-234-4883.

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I have a 56k modem. Why do I connect at a lower speed?

Higher speed connections are dependent upon many variables. ConnectNC has all V.90 and V.92 modems. For more information, please read:

http://www.56k.com/trouble/connect.shtml#ad

If you need more speed, consider a DSL connection.

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Manual setup for Windows 98, Windows ME, and Windows 2000.

Click Start, Settings, Control Panel
Double Click Internet options
Change the home page under the General tab to set the home page as http://www.connectnc.net
Click apply
Click on the connections tab
Remove any old connections.
Click setup
Select the 3rd option. (I want to set up my connection manually)
Click Next
Select Connect using a phone line and modem
Click Next
Type in the phone number Moore County -- 693-1134, Montgomery County -- 572-3686, Chatham County -- 663-1905)
Click Next
Type in your login and password. Your user name should be yourusername@connectnc.net Click next
Select yes you want to set up a mail account now.
Click Next
Type in the name you want people to see when you send them email
Click Next
Type in your email address
Click Next
The Incoming mail server is a POP3 server
Type the incoming mail server name pop.connectnc.net
Type the outgoing mail server name smtp.connectnc.net
Click Next
Your account name should already be typed in
If you want Outlook Express to save your password type in your password
If you don¡¦t take the check out of save password
Do NOT check log on using secure password authentication
Click Next
Click Finish

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What are the local access numbers?

Moore County - Southern Pines, NC
V.90 (910) 693-1134

Montgomery County - Troy, NC
V.90 (910) 572-3686

Chatham County - Siler City, NC
V.90 (919) 663-1905

Please make sure that the number you choose to dial is a local call for you. ConnectNC and its technical support or other agents are not responsible for any long distance bills you may incur as a result of using a number that is not local to you. If you are unsure, please check with your local telephone company. The ultimate responsibility lies with you.

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What are the requirements for an ADSL account?

A computer with an Ethernet card that meets the minimum requirements.

If multiple computers are to be connected to the DSL line, an Ethernet hub with cables for each computer will be required.

1. Check to see if there is an Ethernet card in your computer. These can be identified by an 8-pin RJ45 female jack that looks like a phone line jack. (Do-not Plug your phone line into this, it is digital.)

2. If there is an Ethernet card, connect that computer to the ADSL modem/router with a category 5 crossover cable. The telephone line provisioned for DSL connects to the ADSL side of the modem/router.

3. In order to connect more than one computer to the ADSL line, a 4-, 8-, 16-, or 24-port Ethernet hub is needed. Use a straight wired category 5 cable to make the connections.

4. A 4-port hub will connect three computers to the Internet. The uplink port is used for the ADSL modem/router.

5. Additional Ethernet cards and cabling will be needed for every computer on your network.

A USB-to-Ethernet converter can be used instead of an Ethernet card if there is an available USB port. USB converters cost about the same as an Ethernet card and the computer case does not have to be removed.

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What is a DNS server address and do I need one?

DNS server addresses are used to tell your computer where things are on the Internet when you type in a web address.

In most cases you do not need to do anything with these addresses. We assign them automatically when you connect. If you are on a some types of networks or occasionally on some computers it is necessary to type these addresses. In these cases our primary DNS server address is 65.162.17.2 and the secondary is 65.162.17.12.

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What is ADSL and how can I get it?

ADSL (Asymmetric Digital Subscriber Line) is a technology for transmitting digital information at a high bandwidth on existing phone lines to homes and businesses. Unlike regular dialup phone service, ADSL provides a continously-available connection.

ADSL is asymmetric in that it uses most of the channel to transmit downstream to the user and only a small part to receive information from the user. ADSL simultaneously accommodates analog (voice) information on the same line.

ADSL is generally offered at downstream data rates from 512 Kbps to about 6 Mbps.

Click here for more information and to sign up for ADSL

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Why does my computer disconnect from the Internet?

Here is a checklist to help narrow down the real issue:

Make sure your modem is plugged directly into a wall jack. No splitters, no extension cords, and no "surge suppressors" with a functioning telephone wire.
Plug a phone into the jack your computer uses to see if there is any "static" or humming/tones in the line. Modems detect noise our ears can't. If there is obvious noise, static or no dial tone, call your local phone company for phone line or jack repair.
Update your modem drivers to the most current driver available for that product. You can get updated info from your computer manufacturer or the modem manufacturer. For more, see http://www.modemhelp.com
Outlook Express is often set to "Hang up after checking mail." If you disconnect after checking mail, this may be the problem. In Outlook Express, click on "Tools", "Options" and "Connection"; uncheck the box that says, "Hang up after Receiving E-Mail".
If you are downloading and not otherwise using your connection (checking email, surfing the web), the communication occurring is only one-way and may be interpreted as inactivity. As long as you are actively using the Internet, you won't be disconnected for being idle.
If you have a WinModem, or any modem that uses Windows to help it maintain the connection, you will require extra RAM to perform this task. Modems are pieces of hardware that manage and maintain your connection, in recent years, software has been used to bring the cost of the computer down, but relies on the computer's resources more heavily than a hardware modem. WinModems typically disconnect you more than a hardware modem. It is best to avoid using these modems, although they are most common in newer computers because they are inexpensive to mass manufacture and require little hardware. With modems you often get what you pay for. We have found that the 3Com or US Robotics modems often have fewer problems.
We have experienced situations with disconnects for things you may not even think of- a client called furious that we were "disconnecting" him, We do not disconnect you. This person was disconnecting every day at 5:30, he said he had JUST had a new phone line run to his house and it couldn't be the phone! After days of agonizing, we did discover that the disconnect happened each day when his lawn sprinkler turned on. Watch for any patterns. The more information that you can give us about what is be happening the easier time we will have finding the issue.

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