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Browsers

--return to help topics

 

 

Do I have to upgrade from Netscape 4.7 to 7.0?

It is up to you whether you update your browser. Just remember that we do not support any version of Netscape that you did not receive from us on a CD.

--return to questions

 

How can I set my start page in Internet Explorer?

1. Type www.connectnc.com in the address bar and press the enter key.
2. Select Tools and Internet Options
3. Click the Use Current button.
4. Click Apply
5. Click Ok

--return to questions

 

How can I stop the Auto Disconnect from appearing every time I switch Web sites?

On the auto disconnect box, there should be a check box that says "Never use auto disconnect". Check this box and click stay connected.

If this does not solve the problem, then open Internet Explorer:
1. Select Internet Options from the Tools menu.
2. Click the Connection tab.
3. Click on Settings, then advanced. You should see a check box that says "Use Auto Disconnect" or "Disconnect when connection may no longer be needed".
4. Uncheck this box.

 --return to questions

 

How can I tell if I have an obsolete Web browser?

Within Internet Explorer, select Help -> About Internet Explorer.

Browser : Expired On
Internet Explorer 1.0, 2.0 : 01-Jun-2001
Internet Explorer 3.x : 07-Jun-1999
Internet Explorer 4.x : 10-Aug-2000
Internet Explorer 5 : 31-Jan-2000

Please upgrade to IE 5.5 SP2 or IE 6.0

--return to questions

 

How do I get the latest version of my browser?

You may download browser updates using the following links:

Microsoft Internet Explorer (and all updates)
http://windowsupdate.microsoft.com/

Mozilla Firefox
http://www.mozilla.org/

Netscape
http://channels.netscape.com/ns/browsers/download.jsp

--return to questions

 

I've lost my homepage and something else shows up. How do I get it back?

Internet Explorer:
1. Type www.connectnc.com in the address bar and press the enter key.
2. Select Tools and Internet Options
3. Click the Use Current button.

Netscape Navigator:
1. Type www.connectnc.com in the location bar and press the enter key.
2. Click Edit -> Preferences
3. Click the Use Current Page button.

--return to questions

 

Is it recommended that I use Internet Explorer or Netscape?

It is strictly personal preference which browser you use. Some people prefer Netscape while others prefer Explorer. Pick the one you are most comfortable with.

--return to questions

 

The Internet Explorer address bar is missing.

SYMPTOMS
The Address bar may be missing in Microsoft Internet Explorer 6.

CAUSE
The issue may occur if the Toolbar settings are set to remove the Address bar, or if there is a problem with a registry key.

RESOLUTION
To resolve this issue, change the Toolbar settings, or delete the WebBrowser registry key.

Method 1: Change the Toolbar settings

To change the Toolbar settings:

 

  1. Start Internet Explorer, click View and then point to Toolbars.

  2. If there is not a check mark next to Address Bar, click Address Bar to place the check mark. If there is a check mark next to Address Bar, click Address Bar to remove the check mark, and then click Address Bar to place the check mark.

  3. If the Address bar is in the upper right corner and not available, right-click Address, and then click Lock the Toolbar to remove the check mark.

  4. Click Address, and then drag the Address bar where you want it.

If the problem is still not resolved, go to Method 2.

Method 2: Delete the Web Browser registry key

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. ConnectNC cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To delete the WebBrowser registry key:

  1. Click Start, click Run, type regedit in the Open box, and then click OK.

  2. Locate the following registry key: HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerToolbar

  3. Right-click the Web Browser key, click Delete, and then click Yes.

  4. Open Internet Explorer, click View, and then point to Toolbars. The toolbar default settings are restored.

--return to questions

 

 

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