for DSL , dialup and web hosting
Please contact us when any of these situations exists:
- You cannot connect to ConnectNC’s DSL or dialup or stay connected.
- You can connect to the ConnectNC’s DSL or dialup, but are unable to surf the Internet or send/receive e-mail.
- You cannot connect to your web site hosted with ConnectNC for FTP or for email
Technicians cannot help you with printing, sound or any software applications other than popular web browsers and mail programs. However, customers have the option for premium support in person with an appointment rather than using the free tech support. It is $35 per call up to 15 minutes paid in advance with a credit card. This is for more of a consulting based call, or for information that is not related to normal free support.
Please fill out this form to reach our technical support staff by email. If you are unable to receive email at your primary email address, please use an alternate email address, or use your webmail account to send and receive email.
If you would like to schedule a premium support visit please let us know Thank you!
Toll Free: 888-290-4601 or 910-695-7068
Please visit our FAQ sections for answers to our commonly asked questions.
If you are unable to access the internet you can call Monday – Friday from 9am – 5pm. Off hours please leave a message and someone will get back with you as soon as possible.