Welcome To ConnectNC, INC Providing Internet Access, Web Solutions, Computer Solutions and Backup Solutions since 1996.

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Billing Procedures

If you pay by credit card it is important for you to notify us if your card is lost or stolen or you receive a renewed credit card after the one you have given us is expired.

If your credit card continuously does not clear, you may be charged the invoice price of $22.95 for that month (56K Dial-Up Accounts) or 5% credit card reprocessing and late fee assessment. Payments made after the grace period will incur a 5% late fee assessment.

If you are a bank draft customer and you change accounts without notifying us at least 15 days before the end of the month, your draft will be rejected.

If your bank draft or personal check is dishonored for any reason, you will incur a $25.00 charge. We do retain a collection agency that collects these fees electronically if you do not pay us directly within 30 days after the fee is incurred.

Account Reactivation Policy
All recurring payments are due on the first day of each month. Payments made after the grace period will incur a 5% late fee assessment.

To reactivate an account suspended due to nonpayment, you will need to pay all outstanding charges plus a $10.00 late fee.

If payment is not received within 30 days after account suspension, the account will be deleted from ConnectNC servers.

Account Cancellation Policy
In the event the need arises to cancel your ConnectNC Internet Access or Web Hosting Service, ConnectNC requires that you provide written notice of your intent to cancel service and the effective date of cancellation, allowing for advance notice of at least 10 business days.

If you have a prepaid account (any payments for more than one calendar month of service), your cancellation date will be the end of the prepaid period for service, as our policy does not allow for any refunds.

If you are set up for automatic payment with a credit card or bank draft, it is necessary to notify ConnectNC of your intent to cancel, and the effective date of cancellation, at least 15 days before your account is charged so that we can arrange to stop the automatic billing with your financial institution.

To cancel your dial-up account please call and enter ext. 18.