How to enable compatibility view in Internet Explorer

1. Open Internet Explorer 2. Click on Tools and then Compatibility View Settings 3. Enter in connectnc.com in the Add This Website box 5. Click Add...

Read More

Create Shortcut to Website on Desktop

In Internet Explorer: Click on File Click on Send Click on Shortcut to desktop When promted if you want to place shortcut on your desktop click yes

Read More

Internet Explorer Stops Responding When Trying To Open A PDF Document

If you are able to open the PDF in other browsers follow the steps below:   A. Close your web browser. B. Start Acrobat or Adobe Reader. C. Choose Edit > Preferences. D. Select Internet in the list on the left. E. Uncheck “Display PDF in Browser”, and click OK. F. Restart Internet explorer

Read More

Why Is My Internet Not Working?

If you have DSL from ConnectNC please check the following before calling in for support: Note: Please don’t push the reset button! That will wipe out your modem’s configuration! Are the lights all lit on your DSL Router? If not, press the power button on the back of the modem and check the power supply to make sure everything is plugged in properly. Do you have a solid DSL light but no internet light? a. Press the power button on the back of the DSL Router and leave off for 1 minute. Press the power button on the back of the DSL Router and allow the router time to power up – can take up to 1 minute. b. If you still do not have an internet light do you have any other equipment in place between the computer and the DSL Router i.e., Wireless Router, Network Router? If so bypass all other equipment where the Cat5 cable runs from your DSL Router to the Ethernet card on your computer or laptop. Is the Ethernet Light lit on the DSL Router? If not check the Cat5 cable between the DSL Router and your computer. Make sure the cable is seated firmly – try unplugging and replugging in the cord. If the cord  is seated firmly try restarting your computer. If the light still will not illuminate try having the DSL modem tested and if all is well then you will need to contact a local computer technician for testing of your Ethernet card. Are all lights lit on the DSL Router but you still cannot browse the internet? Try power cycling the DSL Router by unplugging the power cord or by pressing the black power button on the back of the DSL...

Read More

Please keep your passwords private!

There are individuals who may send email to you, asking for your account password, or asking you to login to a web site to change your password. These people are posing as technical support people in an attempt to get your account password from you. Once they have your account password, they login to webmail and use your address to send out thousands of “spam” messages across the Internet. There are a few steps you can take to make sure your account isn’t “hijacked” to use for spamming (sending junk email). First, and most important, never give your password to anyone who is requesting it by email. Don’t login to any web site to change your password or enter your current password on the request of anyone by email. If we feel your account has been compromised we’ll change your password for you. We’ll never email to ask you to do it. You can read more about this kind of activity, called “phishing,” by going to the following URL: http://en.wikipedia.org/wiki/Phishing Second, please make sure your password is strong enough to prevent someone from guessing it. If your username and password are the same, you’re a potential target for account hijacking. Your password should contain upper and lower case letters, numbers and some other character(s), such as symbols or punctuation. Here are a few examples of good and bad passwords. GOOD passwords ————– M9ADu%3wQ! (good) NtiL@e_D5o1sig (even better – more characters) BAD passwords ————- 1234 (one of the most commonly used and easily guessed passwords) spaniel (a word in the dictionary) Please check your password here: http://tinyurl.com/safe-passwords If your password strength is not rated “strong” or “best,” it should be changed immediately! If you have ANY reason to believe that someone has guessed your password, please change it immediately. Your ConnectNC Account Manager:...

Read More

Password Policy

User Password Policy For your protection, we require you to create passwords with a combination of alpha (mixed upper and lower case), numeric and special characters. Passwords comprised entirely of common words in the dictionary, numbers only, names or identical to your ConnectNC userid are not acceptable. New accounts with insecure passwords will be disabled until the insecure password is changed. Bad Passwords: Pinehurst captainkirk secret 121212 Good Passwords: 975P’nhursT 3F4Ub$fx X_Sec2r3t! Remember, if your password is identified by someone else, your Internet access account can be used to deface a web site or engage in other malicious activity. This isn’t only for your protection, it’s to protect our entire network! To create a secure password, you can use this strong password generator plugin for Firefox https://addons.mozilla.org/en-US/firefox/addon/135/ You can also generate strong passwords online at...

Read More